Finger Enrollment Guidelines for the TouchStation

The TouchStation uses a highly robust sensing technology to take digital images of your fingerprints. There are, however, some instances in which the sensor may have difficulties reading fingerprints.  Here are some things you can do to avoid this situation.

• The TouchStation reads the patterns of ridges and valleys on the portion of the finger between the tip and first bend in the finger. Do not simply put the tip of the finger on the sensor and hope it will be detected.  Do not turn the finger to the right or left, or place it upside down.  Use the finger guide on the sensor to best judge the correct finger placement.
• Always place the finger flat and comfortably, resting entirely on the sensor surface. Sometimes twisting the finger slightly or moving it forward and back slightly can trigger the scan of the finger.
• Be comfortable. Do not try to use a finger that causes the hand to be at an uncommon angle.  Use the finger that is the most convenient and most comfortable.
• During enrollment, the employee should do their best to provide consistent finger placement, THIS IS CRITICAL. Good enrollment enables the sensor to provide the best matching possible during daily use, and thus, the enrollment process is one of the most important steps.
• The sensor may have difficulty reading the finger if the employee has dry skin.  The employee can try touching his finger to his forehead or face and placing his finger on the sensor.  The oils will help the sensor read the ridges and valleys of the fingerprint.
• The sensor may have difficulty reading the finger if the employee has very moist skin or tends to perspire a lot.  The employee should clean the finger and then place it on the sensor again.

Wed 12/05/2018